These past two weeks were not normal for anyone. I must however recognize the hard work, dedication and commitment of so many in ensuring that we are doing everything we can to ensure the safety of residents and staff. We thank our residents and their families for their understanding and support, as well as the staff for their cooperation and commitment in complying with public health guidelines, washing their hands, practicing social distancing and ensuring they do everything required to keep residents, themselves, their families and their colleagues safe.
Our recreation teams have been busy providing one-on-one activities, reading letters from families, nail painting, playing cards, playing music, conducting individual exercises, reading, assisting during meal time and much more. We have conducted virtual visits and offered a virtual pet visitation program. Here is a link of an article in today’s Winnipeg Free Press. WFP E-Edition – Mar 27, 2020 at 704 AM
Our social workers and nursing staff have been reaching out to families and responding to inquiries related to the care and condition of their loved ones. Our spiritual care providers have also been accompanying residents and supporting end of life care while ensuring we continue to provide religious and spiritual support to all those in need. We invite families to write letters and send cards or pictures to their loved ones; we will ensure they are read and posted in their rooms.
We would ask families who choose to drop off items for their loved ones to ensure that you indicate the resident’s name and room number on the item. We also ask that families place these items in a plastic shopping bag rather than a cloth bag as we have to discard them. As well, we do sanitize the hard surfaces (boxes, books, etc.) We would ask that any food items be in plastic or styrofoam containers.
Please share this email with other members of your family, as our data base may not include everyone who would like to be kept informed. You can also write to us at firstname.lastname@example.org to request that we include their email address in future communications. We also invite questions and concerns.
The COVID-19 pandemic situation continues to challenge public health authorities, hospitals, community-based health services and long term care providers. We recognize that it also affects families, businesses and society at large. Every day we hope and we pray that the situation changes for the better and that we can move back to normal operations. During this time of uncertainty, we must remain hopeful and committed to our mission and values of respect, collaboration, hospitality and excellence.
We continue to receive messages of support. We thank you for this and for your patience. We are all in this together.
Chief Executive Officer