Visitor Information

Practices when entering Actionmarguerite

When entering Actionmarguerite you will be responsible to:

  • self-screen yourself for symptoms of illness and not visit if you are ill;
  • sanitize your hands; and
  • sign-in and out in the visitor logbook.

** Please note that as of May 8, 2023 the use of a medical grade mask is optional. Masks will continue be available at entrances for those who wish to wear one. You may be asked to wear a medical grade mask in the event of respiratory virus activity on the unit you are visiting.

Visiting hours and visiting spaces

Visiting hours are from 9:00 am to 9:00 pm daily. More than two people may now visit in a resident room depending on space constraints and other considerations. Residents and families are encouraged to take advantage of our indoor common areas and enjoy our outdoor spaces together.

Entering into the building

In the interest of offering the safest living and working environment possible, the front doors will remain secured at all times. To enter the building, you will need to use an access card to swipe in during visiting hours. For visitors without access cards and outside of visiting hours, access can be granted by ringing the doorbell at the front of our buildings.

Each resident is entitled to a maximum of 5 access cards. A $10 deposit is required for each card. To obtain your access card to swipe in, please reach out to a member of the reception team:

Meal-time Experience

Beverages and meals can now be shared together in designated areas. Should you wish to provide assistance during meals, please consult with a member of the care team. You may also find it beneficial to view a short video about safe feeding and swallowing if you are assisting your loved one during mealtime. Due to space constraints, there are specific dining rooms where visiting is discouraged during mealtime. Help us stop the spread of germs and continue to sanitize spaces with the cleaning products provided.

Recreation and Spiritual Care Activities

You are welcome to participate in recreation activities and attend services in the Chapel together with your loved one. For any questions, feel free to reach a member of the Spiritual Care team or the Recreation team.

Room rentals for gatherings

We will consider room rentals on a case-by-case basis. We thank you for your continued support as we adapt our practices to the ever-changing environment.

Social Leaves

Social leaves are off-site outings of any duration that are not required for essential health care services. Call the unit directly to let the care team know about a short-stay absence. For overnight stays, please follow-up directly with the Resident Care Manager.

Creating meaningful visits

For ideas and suggestions about creating meaningful visits, please click here for more information.

Virtual visits

We learned during the pandemic that virtual visits were possible and appreciated by residents and family members, especially ones living out of province. Virtual visits will therefore continue to be a visitation option. Going forward, please reach out to a member of our recreation team to book your virtual visit:

  • Actionmarguerite St. Boniface (204) 233-3692 ext. 523
  • Actionmarguerite St. Vital (204) 254-3332 ext. 555
  • Actionmarguerite St. Joseph (204) 697-8031 ext. 233

Designated Family Caregiver and General Visitor Access

Actionmarguerite acknowledges the social nature of care and the role of family as an integral dimension of the resident experience. Therefore, at Actionmarguerite there is a presumption in favour of family presence as the standard of care. Exceptions are necessary when resident and staff safety, quality, privacy, and other factors determine limitations. For instance, during an outbreak it is necessary to limit general visits as one of the measures to reduce the spread of illness. It is important then to continue distinguishing between a Designated Family Caregiver and a General Visitor:

  • Designated Family Caregiver: Any person whom the resident and/or substitute decision maker identifies and designates as their family caregiver. These individuals actively and regularly participate in providing care and may support feeding, mobility, personal hygiene, cognitive stimulation, meaningful connection, relational continuity, and assistance in decision-making. Up to four (4) Designated Family Caregivers can be named per resident by contacting a member of the social work team. 
  • General Visitor: Family and friends who visit for social reasons. Their time with the resident is discretionary and short term. They are not involved in the care of the resident.

Practices to minimize the risk of spreading germs

  • Screen yourself for signs and symptoms of illness and do not visit if you are ill.
  • Sanitize your hands upon entry and often during your visit. Watch our hand hygiene video to learn how to protect yourself and your loved ones.
  • You may be asked to wear a medical grade mask, an eye shield and other personal protective equipment if there is an outbreak on the resident’s unit.

Cover your nose and mouth with a tissue when you cough or sneeze, discard the tissue and sanitize your hands. If you don’t have a tissue, sneeze or cough into your upper sleeve or elbow.